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Features to Look Out for in any Telehealth Software

Telemedicine software is designed to offer practitioners in medical centers the capacity to attend to their patients via video. By minimizing the need for patients to travel to a physical hospital, caregivers are able to cut the number of patients in their waiting rooms as well as the responsibilities on administrative personnel. A flawless implementation of a telemedicine system can empower a center to attend to more patients everyday.

Let’s examine some of the main telehealth software components that suit it perfectly for use in a healthcare environment:

Compatibility With PM/EHR Systems
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If you’re a hospital, you want your telemedicine software to allow you to offer care in a seamless manner minus any additional intricacies. Therefore, select software that facilitates simple EHR/PM incorporation, enabling the introduction of video visits to the existing platform minus any trouble.
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Mobile Applications for Patients

A major objective of telemedicine software is to enable patients to easily access healthcare from anywhere. For that reason, choose a platform that supports both mobile and desktop access by patients. When a patient is on the go, they can easily see their caregiver via their telemedicine mobile app.

Proof of Eligibility

Your objective is provide the best treatment possible to your patients from anywhere they are, yet you also want a surety that each video visit counts toward your compensation. Why don’t you get a comprehensive telehealth system with a built-in rules engine that confirms the payment eligibility of each patient at the time of scheduling an appointment?

HIPAA Compliant Transmissions via Video

According to the Health Insurance Portability and Accountability Act (HIPAA), a specific degree of security should be implemented for any electronic transmission or processing of a person’s medical files or personal health information, yet, some video conferencing tools are not created with that rule in consideration. This is the key motivation behind medical centers that opt to utilize purpose-built telemedicine software to safeguard their patients’ privacy while complying with HIPAA.

The Custom Branding Feature

Your brand identity remains intact even after you begin seeing certain of your patients through telehealth technology. The branding, insignia, and looks that your patients relate with your hospital will be showcased across the platform through which they come to see you. That will provide an assurance to your patients that they’ll continue receiving the same quality healthcare they’ve come to anticipate from your practice.

Built-in User Support

Maybe the telehealth system you got is simple to use, but you may expect some user issues to come up sometimes. As such, pick a system that features in-app user support to enable real-time handling of any simple issues.

Using telemedicine software, you can certainly start serving your patients even better, no matter their location.